Frequently Asked Questions
Who is UngerCleaning.com?
UngerCleaning.com is a website owned and operated by Detroit Sponge & Chamois Co., Inc.
The website is designed to make all of the Unger equipment that you need available to you.
UngerCleaning.com is not the same as the manufacturer, Unger Enterprises.
UngerCleaning.com is a website that is owned and operated by Detroit Sponge & Chamois Co., Inc., a proud
long time distributor and wholesaler of the Unger Enterprises product line.
When will I receive my order?
Most items ship the next day. All items will ship UPS Ground. 287
Yes.
You will receive a confirmation email when your order ships. This email
will have a link to the shipping company web site that will show where
your package is in the delivery process. 288
YES! Call us if you need priority delivery (800) 535-6394.289
YES!
UngerCleaning.com offers a 30-Day Money Back Guarantee! Your
100% satisfaction is guaranteed! Items may be returned within 30 days of
purchase for a full refund. Simply return the item(s) to us via US mail
or UPS. Include your name, date of purchase, and reason for the return
with the package. We will then credit your credit card for the price of
the items that you return. Shipping charges will not be refunded. Please
ship returns to: Detroit Sponge & Chamois Co. Attn:
UngerCleaning.com 48050 West Rd. Wixom, MI 48393 290
Detroit
Sponge believes our customers trust is our most important asset. For
that reason, we respect you as a customer and 1. to safeguard all
information you share with us. 2. we will NOT lease, sell or distribute
customer information to other business or individuals. 3. to limit the
collection and use of customer information to the minimum required to
deliver superior service. 4. to permit only authorized employees, who
are trained in the proper handling of customer information, to have
access to your information. Employees who violate our Privacy Policy
will be subject to our normal disciplinary action. 5. to remove your
name from our mailing list whenever requested by our customers. In
addition, we will monitor ourselves to ensure customer privacy is
respected and will conduct our business in a manner that fulfills our
promise where and whenever we do business.
Flat rate shipping on UngerCleaning apply to continental U.S. address locations only. We will contact you regarding additional freight charges for other locations.
